Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans include an integrated ticketing system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything related to the hosting service itself in the very same location – invoices, website files, e-mails, tickets, etc., avoiding the necessity to log in and out of different interfaces. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with several clicks of the mouse without logging out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educative articles, which will provide you with additional info and which may help you solve any particular problem even before you open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans, was created with the idea that you should be able to manage everything related to your account from one single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a query or chance upon a problem, you can contact our customer support team members instantaneously without needing to go to a totally different admin dashboard. You can look through your web files or check a variety of settings within your account whilst opening a new ticket or reading the reply to an old one. If you’ve got a plethora of tickets and you wish to track down a particular one, you can use the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in no more than one hour irrespective of the nature of your enquiry or problem.