When your hosting provider provides live chat support, you can talk to an agent live and learn helpful info or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk to a live person is that you'll need only a computer with web access, therefore you won't pay any fees if you're in another state or country. Furthermore, it is much simpler to copy and paste information for instance domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side over the phone. The live chat is also a much faster approach to contact the website hosting company's support team compared to using a ticketing system. What's more, in case some trouble requires some more time to be resolved, you're able to do something else entirely while you wait for assistance on the live chat, therefore you won't lose time - something that is impossible in case you're on the telephone.

Live Chat Support in Cloud Hosting

As we consider the fact that numerous troubles can be resolved if you speak to a live person, we supply a live chat service for all our prospective and active clients. The chat is available every single day and our customer support representatives will help you with a number of questions and issues. In case you are not our customer yet, you're able to find out more about our cloud hosting plans and the website hosting platform in general so as to make sure that your websites will work efficiently on our servers. In case you already have an account and you've got some questions or you experience any kind of issues with any of our solutions, you will be able to get in touch with us through our live chat and we will provide you with the necessary details or assist you to troubleshoot the issue. You will have to open a trouble ticket for some problems that need more time or the help of a sysadmin, still for the majority of standard issues you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with our semi-dedicated plans, you can find the replies for any questions you may have or get various troubles dealt with very quickly. The chat service is available each and every day, which means that you'll be able to get in touch with a representative even on weekends and holidays. In case you're not sure which plan would be better for your web sites or if our cutting-edge cloud hosting platform covers some system requirements, you can join the live chat before you purchase anything. If you're an existing customer, you'll be able to obtain more information about billing issues, account settings and a number of common technical issues you may encounter, for instance in case you cannot set up an e-mail account in a client on your computer system. The live chat can save you plenty of time regardless where you are or when you contact us.