One-Hour Response Guarantee

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Should you ever encounter a problem with your site and be unable to take care of it yourself, ask the web hosting company’s customer service staff to help you get the site back online. A speedy resolution would be the most optimal scenario, but a lot of companies answer within 24 hours and even more, especially if you’re working with a hosting reseller. Even if the problem can be solved swiftly, your website may not function correctly or it may not be accessible whatsoever for a longer time period, so you may lose prospective clients since it’s very unlikely that anybody would enthusiastically come back to a site that is faulty. With that said, you should make certain not only that you can reach your web hosting company, but also that they can respond and assist you in a well-timed fashion. If an application update doesn’t go smoothly or you delete something by accident, for instance, the website must be fixed swiftly in order to prevent long unreachability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting for hours on end, or even all day, to obtain a reply to a trouble ticket or an email. Irrespective of when you contact us, we’ll assist you within no more than sixty minutes with any technical and sales questions you might have. As a matter of fact, our actual response time hardly ever exceeds 20-30 minutes. As we’re on duty 24-7, you will always get assistance in a timely manner and we know just how vital this is in the digital era. Soon after you contact us, we will reply to your enquiries. In case you confront any technical issue, we’ll handle it on your behalf, or we’ll provide you with all the required information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take advantage of our truly fast support services. You’ll obtain an answer to any trouble ticket posted from the hosting Control Panel or email sent to our customer and technical support staff in less than 60 minutes. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes considerably less time to explore and fix a problem. We’ll give you more information if the solution involves something that should be done on your end. If you touch base with us during holidays or weekends, the response time will be the same and because of the fact that our support team is working day and night, you’ll receive quick help for practically any technical, billing or general issue regardless of the hour.