A 99.9% Server Uptime
The main advantage of creating your own cloud hosting system is that you don’t need to worry about compatibility issues – you configure a specific set of software apps in such a manner as to work with a given set of hardware components. The final outcome is something much more steady and reliable, since there are less possible risks of failure. We have built our cloud hosting system using proven hardware components and a strongly tweaked version of SELinux in order to create a very riskless environment for your own sites.
This is the reason why, with all our cloud hosting plans plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also built our own internal network in all our datacenters. Everything is based on top–of–the–line hardware parts delivered by Juniper. Plus, on every router, we’ve set up a firewall with a sophisticated set of rules to be able to filter out all dubious requests.
Thus, in all our datacenters – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not content with our services, or if you think that they are inadequate, or if you decide that you must have a VPS plans rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain complete control of your domains even when you cancel your hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you know how annoying this can be, particularly when your site is at stake. For this reason, we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our techs will be right here for you and they’ll answer you in under sixty minutes. And the best part is that their average response time is under twenty minutes!