Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
All your assistance requests will be replied to within maximum 60 minutes after the support ticket or e–mail has been submitted. If your issue needs additional assistance from an admin, we’ll forward the ticket or the e–mail to the person on duty, right away then leave a comment to let you know that more time will be required for finding the optimal solution. Furthermore if you order the Managed Services package, any of the services included there will be performed whenever you choose.
A Top–Class Client Care Service
We will be at your disposal 24/7/365 to reply to any questions that you may have about our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the server. If you also need assistance handling server admin tasks, you can take advantage of our Managed Services package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
A User–Friendly Help Section
Each dedicated web hosting plan is equipped with our cost–free Web Hosting Control Panel, which boasts a comprehensive knowledgebase and a collection of educational video tutorials. Whenever you require help working with the Web Hosting Control Panel, just press the Help or Videos buttons situated in the top right corner.