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The presence of the customer and technical support that a cloud hosting company provides will tell you a lot about the services that they offer as well. When you are allowed to use just emails or tickets, you have almost certainly found a reseller not the hosting supplier. When this is the case, you will have to wait for a couple of days so as to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the real web hosting company for further assistance. When the supplier can provide various options for communication with fast response time which are available anytime, they are almost certainly the top provider, not only a reseller. Which means that you will enjoy prompt assistance and high quality support as they will have immediate access to the servers where your account is. No matter what the problem - sales or technical, it is generally better to contact your web hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting packages are round-the-clock, which means that you can forget all about waiting for a few days so as to get assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an email message. If you already have an account, you can open a support ticket on top of the other three ways of contact. You are able to pick the most appropriate way to contact us depending on what your location is or what hardware you use. We are able to help you for almost any hosting-related question that you may have or issue that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in this situation the max response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

You're able to try our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and basic questions. Our agents will assist you to find the best package or supply you with information about our servers, so as to verify whether the system requirements for your sites are met. If you're an active customer, you'll also be able to get in touch with us via electronic mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We warrant that if you use any of these two methods of correspondence, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you have used the hosting services of other suppliers, even large ones, you are able to compare the reply time as it ordinarily takes a whole day for them to handle a ticket.

24/7 Customer Support in Dedicated Servers

When you purchase a dedicated server from our company, you will be able to contact us anytime using various channels and the max time that you'll need to wait for an answer is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech matter, you are able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of common questions or you would like to learn more about our hosting services before you order, you can use our live chat or you can call one of the local phone numbers that we have in various countries worldwide. If you need assistance with third-party software that you can't install or run properly, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.