Though this isn't the keyaspect to help you distinguish a trustworthy cloud hosting company from a bad one or a reseller from an actual provider, having the option to call and talk to a live person is an indicator that you aren't dealing with a one-person firm and that you will be able to reach somebody whenever you need assistance. The phone support for website hosting services may vary from general to experienced, thus the issues which can be resolved with a call vary depending on the company. In most cases, these issues are simpler and include billing or 1st level tech issues as more complex problems usually need a support ticket where both you and the system administrators can track the proceedings with a given situation. However, the option to call your provider will save you considerable time and efforts for the countless small things that will eventually show up when you manage your website hosting account.

Phone Support in Cloud Hosting

In case you decide to purchase one of our cloud hosting plans, you will be able to talk with our customer support crew over the telephone for 14 hours per day. We will help you select the ideal plan for your websites since we think that it's better to discuss this kind of matters with a live person. If you already own an account, we can help you with any kind of sales/billing questions and general matters, even with some technical troubles that do not involve too much time or escalation to an administrator because it will be more appropriate to open a support ticket for time-consuming issues and have the communication in a single place. We now have phone numbers in the US, Great Britain and Australia, so you will be able to call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we provide feature real-time phone support for fourteen hours every day. If you're unsure which plan will be suitable for your websites, you'd like to find out more about a package's features or you'd like to have any other info on our services, you'll be able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our support representatives will help you. In case you already own an account, you're able to get in touch with us about general and sales issues, although we're often able to help with a large number of technical issues as well. For entirely tech troubles you should take advantage of our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option if the issue needs longer time to be solved or it needs to be escalated to our sysadmins.