If you’ve ordered a web hosting package and you have some inquiries with regards to a specific function/feature, or if you have chanced upon a certain difficulty and you need assistance, you should be able to get in touch with the respective help desk support team. All hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because of the fact that the very best way to handle a problem most often is to post a ticket. This kind of communication makes the replies exchanged by both parties easy to track and allows the help desk staff representatives to escalate the case in the event that, for example, a server administrator should get involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you will need to have no less than 2 different accounts to get in touch with the client support staff and to actually manage the hosting space. Incessantly switching from one account to the other might be a nuisance, not to mention the fact that it requires quite a lot of time for most hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting plans include an integrated ticketing system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything related to the hosting service itself in the very same location – invoices, website files, e-mails, tickets, etc., avoiding the necessity to log in and out of different interfaces. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with several clicks of the mouse without logging out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educative articles, which will provide you with additional info and which may help you solve any particular problem even before you open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated plans, was created with the idea that you should be able to manage everything related to your account from one single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a query or chance upon a problem, you can contact our customer support team members instantaneously without needing to go to a totally different admin dashboard. You can look through your web files or check a variety of settings within your account whilst opening a new ticket or reading the reply to an old one. If you’ve got a plethora of tickets and you wish to track down a particular one, you can use the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in no more than one hour irrespective of the nature of your enquiry or problem.